STANDARD TERMS AND CONDITIONS OF SALE

1. The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.
2. Our invoices are payable within 7 working days, unless another payment timeframe is indicated on either the invoice or the order. In the event of non-payment by the due date, My Company reserves the right to request a fixed interest payment amounting to 10% of the sum remaining due. My Company will be authorized to suspend any provision of services without prior warning in the event of late payment.
3. If a payment is still outstanding more than sixty (30) days after the due payment date, My Company reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client.
4. Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the client to the tax authorities. Under no circumstances can My Company become involved in costs related to a country's legislation. The amount of the invoice will therefore be due to My Company in its entirety and does not include any costs relating to the legislation of the country in which the client is located.
5. My Company undertakes to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results. My Company cannot under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
6. Return Policy (Digital Products & Services): 
7. Please note that we do not accept returns, cancellations, or refunds on any digital products or services, including but not limited to content creation, website development, mobile applications, and other online business solutions. All digital services are considered final once delivered.
8. Return & Refund Policy – Wesupport1.com
9. At Wesupport1, we value our customers and want you to be completely satisfied with your purchase. Please read our return policy carefully before making a purchase.
10. Eligibility for Returns
11. 1. Returns are accepted within 7 days of delivery.
    2. Items must be unused, undamaged, and in their original packaging with all tags and labels intact.
    3. Proof of purchase (invoice or order confirmation) is required for all returns.
12. Non-Returnable Items
13. 1. Digital products and online services (content creation, website, mobile applications, etc.)
    2. Clearance or final sale items
    3. Personalized or customized products
14. Refunds
15. 1. Once your return is received and inspected, we will notify you of the approval or rejection.
    2. Approved refunds will be processed within 5–7 business days via the original payment method.
16. Exchanges
17. 1. We only replace items if they are defective, damaged, or delivered incorrectly.
    2. For an exchange request, please contact us within 48 hours of receiving the item.
18. Return Shipping
19. 1. Customers are responsible for the cost of return shipping unless the product is defective or wrongly delivered.
    2. We recommend using a trackable shipping service to ensure safe delivery for your return.
20. In order for it to be admissible, My Company must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 8 days of the delivery of the goods or the provision of the services.
21. All our contractual relations will be governed exclusively by law.